Help centre
Answers to your questions about ordering, delivery, assembly, refunds and the warranty.
Can’t find yours? Write to us at hello@
Order and payment
How can I pay for my order?
By card (Visa, Mastercard), Apple Pay or Google Pay. Payment is secure, and you see the total, free delivery included, before you pay: nothing is added at the end.
How long does the Early Black Friday last?
While stocks last. The remaining stock is shown on each dressing table’s page.
How can I track or change my order?
Write to us at hello@
Delivery
How much is delivery?
Nothing: tracked delivery in 72 hours with DPD is free. In a hurry? DPD Next Day is £9.99.
When will I receive my dressing table?
In 72 hours with free delivery, or the next day with DPD Next Day (£9.99), excluding Sundays and bank holidays. Order before 5 pm, Monday to Saturday, and it’s dispatched the same day; the expected delivery date is shown before you order.
Do you deliver outside the UK?
No: we deliver to the United Kingdom only.
Why do you ask for my phone number?
So the courier can let you know about your delivery.
Assembly
What if I get stuck on an assembly step?
Write to us at hello@
A part is damaged or missing: what should I do?
A screw, a drawer side, a part damaged in transit: write to us at hello@
30-day money-back guarantee
What if I’m not happy with my dressing table?
You have 30 days from delivery to ask for a refund: write to us at hello@
Who pays for the return shipping?
You do: return shipping is paid by the customer. Once we receive the dressing table back, we refund it.
Warranty
What warranty do I get?
A 3-year warranty, on every dressing table. To use it, write to us at hello@
Customer service
How can I contact you?
By email, at hello@
Can’t find your answer?
Lucy and the team reply by email in under 1 hour, Monday to Saturday, 8 am to 6 pm: hello@